Privacy Policy
Learn how we collect, use, and protect your information at velocidAI
This Privacy Policy explains how velocidAI ("we", "our", or "us"), operated by TEXNI VELOCIDAI , SOCIEDAD LIMITADA from Pl. del Dr. Letamendi, 1; 2n floor (L'Eixample, 08007 - Barcelona), collects, uses, shares, and protects your information when you use our website and services (the "Service").
1. Information We Collect
Personal Data
We collect personal data you voluntarily provide, including:
- Account Information: Name, email address, hashed password.
- Payment Data: If applicable, we use third-party payment processors (e.g., Stripe) to handle payments. We do not store full credit card details.
- User-Generated Content: Text, documents, or data submitted for AI processing.
- Usage Data: IP address, browser type, device info, OS, pages visited, features used, timestamps, and interactions with the Service.
- Communication Data: Emails or messages sent to our support team.
Non-Personal Data
- Cookies: For functionality, preferences, session management, and analytics.
- Analytics: Collected via third-party services such as Google Analytics.
Third-Party AI Provider Data Processing
Important: Our Service integrates with four main AI providers (OpenAI, Anthropic, Google, and Qwen), each with their own data handling practices:
- Data Transmission: Your input text and requests are sent to the selected AI provider's servers for processing.
- Provider-Specific Policies: Each AI provider has their own privacy policy and data retention practices that govern how they handle your data.
- Training Data: Some providers may use your inputs to improve their models unless you opt out (where available).
- Geographic Processing: Your data may be processed in different countries depending on the AI provider's infrastructure.
- Provider-Specific Policies: Review each provider's API usage policy for detailed information:
OpenAI
Your inputs are processed on OpenAI's servers. As of March 1, 2023, data sent to the OpenAI API is not used to train or improve OpenAI models.
OpenAI Data Usage Guide →Anthropic (Claude)
Your inputs are processed on Anthropic's servers. Anthropic does not use your API data to train their models.
Anthropic Data Retention Policy →Google (Gemini)
Your inputs are processed on Google's servers. Google AI Studio API data is not used to train or improve Google's models.
Google AI Terms of Service →Qwen (Alibaba Cloud)
Your inputs are processed on Alibaba Cloud's servers. Data handling follows Alibaba Cloud's privacy and security practices.
Qwen API Documentation →- Important: We recommend reviewing each provider's current privacy policy before use, as policies may change over time.
2. How We Use Your Information
We use your data to:
Email Communications Policy
No Marketing Emails: We do not send promotional or marketing emails. Our emails are strictly transactional and include:
- Welcome emails upon account creation
- Password reset instructions
- Monthly billing invoices and payment notifications
- Subscription cancellation confirmations
- Support responses and feature request communications
All transactional emails are sent via Mailgun, a trusted email service provider.
3. Sharing of Information
We may share your information with:
4. Security
We use industry-standard methods including encryption, access controls, and secure infrastructure. However, no method is 100% secure.
5. Data Retention
We retain personal data only as long as necessary for our purposes or to meet legal obligations, or until a user requests deletion.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
You may exercise these rights by contacting us at privacy@velocidai.com
7. Cookies and Tracking
We use essential and performance cookies. You can manage cookies via your browser settings.
8. Children's Privacy
Our Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from such users.
9. International Data Transfers
Your data may be transferred to servers outside your country, including countries where data protection laws may differ. We take reasonable safeguards in such cases.
10. Data Protection Officer
For GDPR compliance, our Data Protection Officer (DPO) oversees all data protection activities and serves as your point of contact for data protection inquiries.
Data Protection Officer Contact:
Email: dpo@velocidai.com
Address: Pl. del Dr. Letamendi, 1; 2n floor (L'Eixample, 08007 - Barcelona)
11. Legal Jurisdiction
This Privacy Policy is governed by the laws of Spain. TEXNI VELOCIDAI , SOCIEDAD LIMITADA is incorporated and operates from Barcelona, Spain. For EU residents, GDPR rights apply regardless of our location.
12. Policy Updates
We may update this Privacy Policy periodically. We'll notify you of material changes by updating this page and the "Last Updated" date.
13. Contact Us
For questions about this Privacy Policy, you can contact us at:
Privacy Inquiries: privacy@velocidai.com
General Support: support@velocidai.com
Data Protection Officer: dpo@velocidai.com
Business Address: Pl. del Dr. Letamendi, 1; 2n floor (L'Eixample, 08007 - Barcelona)